• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-13-2025 01:28 AM

HP Recommended
Operating System: Microsoft Windows 11

I can't use sim card on my HP Elitebook 840 G4. even when I tried to install the driver, it said installation failed. please help me, I have attached the installation screenshot. thank youScreenshot (80).png

Category:
1 REPLY 1

‎02-13-2025 07:39 AM

HP Recommended

Your notebook must be missing the optional WWAN adapter that is needed to connect to a cellular network.

 

Probably 90% of Elitebooks don't have that optional adapter as it was an expensive option.

 

All the SIM card does is authorize you to use your specific cellular provider's network.

 

In order for the SIM card to do anything your notebook must have one of the following WWAN adapters present and working under the Network adapters device manager category:

 

HP lt4120 LTE/EVDO/HSPA+ 
Huawei HP It4132 - LTE/HSPA+ 
Fibocom HP hs3210 WW HSPA+ 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.