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‎07-12-2019 02:40 AM

HP Recommended
Product: hp 8720
Operating System: Microsoft Windows 10 (32-bit)

even using scan doctor the printer will not connect 

1 REPLY 1

‎07-14-2019 06:45 PM

HP Recommended

@ahmadjamal,

 

Thank you for posting your query on HP Community,

 

Are you able to print from the printer or from the computer?

How is the printer connected? USB/Wireless

Does that Scanner bulb light up?

Does the scanner bar move when you open the lid & press the copy button?

Have you checked if the unit can make a standalone copy? If ‘YES’ then it means the scan hardware of the All-in-One works fine.

 

Could you please respond to this post with the details so that I can provide you with accurate steps which should help you resolve this issue.

Waiting for your response!

 

Thank you 🙂

Jeet_Singh
I am an HP Employee

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