cellular network adapters missing

[Coree1]

I cannot connect to celluar network due to absence of LTE  network driver 

[Dragon-Fur]

@Coree1 

Welcome to the HP English Community --

Reminder to those reading

The LTE driver, even when found and installed, does not work by itself to connect you to your cellular network.

and

The computer must have the WWAN module hardware.

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Start here...

Start by finding the Product model / Product Number for your computer.

Once you know what kind of computer you are using, open the computer's website support home page.

 Product Home

 Enter the device type and model name of your HP product

Open Category Setup and User Guides

Find and open the Maintenance and Service Guide (name of the document might vary)

• Search for WWAN
• Search for LTE

Make note of the pages and information

Next,

Check your Device Manager (in Windows) to determine whether the WWAN module hardware is installed.

Note that if your system does not have the WWAN module, you may be able to add the hardware. 

Find the part number and the procedure in the computer's Service manual.

Check the Device Manager for the proper Network adapter type.

The adapter should match the SIM / adapter in the service manual.

Control Panel > icon view > Device Manager

Tab View 

Select View by action types

Check Show hidden devices

Select Drivers by type

Expand section Network Adapters

Find LT / LTE in list – Note that if listed, your module might have a different name.

Right-Click on the module > Properties

Use Settings > Network & internet to display information about an installed SIM card.

Next,

Open Category Software & Drivers

Select the proper version of Windows

Click / Select Open All to expand the driver list

Check for the LT / LTE network adapter Driver for your system

Download and install the driver

Restart your computer and log in

Example - WWAN / SIM information

Device_Manager_Network_Adapter_Mobile_Broadband_Adapter_WWAN_8

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Method – Use PartSurfer to check the parts / components in your computer

PartSurfer might be able to tell you exactly which parts came with your computer.

• For best results, use the Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"