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‎01-01-2018 06:21 PM

HP Recommended
Product: hp spectre x2 detachable 12-cOxx
Operating System: Microsoft Windows 10 (64-bit)

Computer:  hp spectre x2 detachable 12-cOxx

Router: Pace 5268AC - ATT

 

 

I got this computer a few days ago.  When I try to connect it to my home wireless network, it might work for a few seconds, then it freezes the wifi.  Wifi shows as 'connected, no internet' on my new computer, and no longer works for any other device (phones, computers, tablets).  When I disable the wifi, the wifi works normally again.  

 

I have connected the computer to networks at other locations without problems.  My home wifi network has not had this problem with any other device.

 

 

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2018 10:02 AM

HP Recommended

FYI -

 

After some troubleshooting, AT&T installed a new router, and there are no further issues. 

 

Thanks

View solution in original post

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2 REPLIES 2

‎01-02-2018 06:13 AM

HP Recommended

Hi

 

Possible hacking/malware.

 

Run Malwarebytes.

 

Also the configuration may need resetting, especially the DNS values.

 

If in doubt please ask.

Was this reply helpful? Yes No

‎01-04-2018 10:02 AM

HP Recommended

FYI -

 

After some troubleshooting, AT&T installed a new router, and there are no further issues. 

 

Thanks

Was this reply helpful? Yes No
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