computer not holding wifi

[bhemskey82]

we bought a used hp stream for my daughter.  we cannot get the internet to stay connected.  we believe that it is out of date.  does anyone have any ideas to help?  i am minutes from snapping out on the kid who sold it to me

[Echo_Lake]

@bhemskey82

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps:

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Uninstall a Network Adapter Driver in Windows 10:

1. Click the Windows icon in the bottom left corner of the screen, and type Device Manager into the Search bar.
2. The Device Manager should appear. ...
3. Right-click the network adapter, and click Uninstall.
4. The program will confirm the uninstall.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.