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jonwilli
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constantly get kicked off the wife, have to troubleshoot and reset the wifi adapter

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HP Stream Laptop 14

Constantly get kicked off the wifi, have to troubleshoot. It will repair itself for a brief time only to happen again. Computer will reset the wifi adapter

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Riddle_Decipher
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@jonwilli The Wife? 😛 

I understand this could be frustrating and here's a few things to resolve the issue:

However, first, did you try reinstalling the wireless adapter? (please do, if you haven't)

 

While you respond to that, here's what you need to do:

  1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
     
  2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
     
  3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
     
  4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP INSTRUCTIONS.

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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theskirbys
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I have been having this problem on and off for several months. I have uninstalled and reinstalled the drive from device  manager, but the problem persists. I have been trying for a couple of hours to get on the hp support site and update or reinstall the driver from there with no luck whatsoever. I have the HP Spectre 360x, and it doesn't matter whether I let the laptop be detected with the online device or put in my serial number. It will detect my laptop, but when it says it is detecting my software and drivers, nothing happens. It says it is searching and may take up to 3 minutes, but nothing happens. I have even tried going directly to the HP Spectre 360x page, but when you click on software and drivers, the same thing happens. 

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Riddle_Decipher
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@theskirbys Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

 

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Riddle_Decipher
I am an HP Employee

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