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d-link dir 615 unable to connect my hp M4 1003 Tx laptop windows 10

Pavillion M4 1003 tx
Microsoft Windows 10 (64-bit)

I am having a strange problem with my home network. I am using D-Link DIR 615 WIFI router and our using a cable broadband service. Couple of Smart phones  is connected with that Network. How ever i am unable to connect my  HP M4 1003 tx notebook with said Wifi router. It says no internet access every time i try to connect it over the wifi but if i use a Ethernet cable it works fine. I have upgrade software on  notebook as well. But no use.

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d-link dir 615 unable to connect my hp M4 1003 Tx laptop windows 10

Hey @MobileQA


Thanks for joining in! 


I will do my absolute best to help you come to a resolution with the Wifi on your HP Pavilion m4-1003tx Notebook PC. When we have come to a resolution, please share what worked for you with others by marking this post as an Accepted Solution.


My first suggestion would be to use the Troubleshooting Wireless Network and Internet Tool. At the bottom it will ask you questions to help narrow down the issue. 


Have you tried to change the wireless channel band?

Have you tried to Restore the BIOS

Have you done your Windows updates? 

Does the Wifi work better if you go to Safe Mode with Networking?

Have you tried to use the Hardware test in the HP Support Assistant?


Did you use the HP Support Assistant for Updates also? If not, here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase or that need updating.


Resetting the firmware settings on your router and re-establishing connections for all the devices that use the router is a good way to start over and fix many types of wireless related issues.


Please also update the firmware dedicated to the router. For the best way to do so, please refer to the User Guide that came with your router. It is a good idea to connect the computer directly to the router using its network cable when doing the firmware update.


Have you uninstalled the driver in the Device Manager?


Please try to uninstall the driver in the Device Manager using the following steps:  

  • Go to the Device Manager.
  • Expand Network Adapters.
  • Right click on all of the Network Adapters individually.
  • Click Uninstall.
  • Restart the Notebook twice.

You can find the generalized steps to all of the troubleshooting recommendations above in the Troubleshooting Wireless Network and Internet document or you can take a look at the this thread to find more steps. 


If you require further assistance, I would be happy to help. Please make sure that you have done each step (including the ones in the troubleshooting document) in order and provide the detailed results of the steps. 


If you would like to show your appreciation for my efforts today, please take a second to click the Thumbs Up button below.


I look forward to hearing your response. 

I am glad that you joined in!
Have a great day! Smiley Happy

I work on behalf of HP

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