default gateway not available. then it says fixed. keep losing connectivity

[knowicke]

I have a brand new Spectre laptop  for my wife. It keeps losing the wireless connection. It says "the default gateway is not available"  then it says fixed with a green check. It works for 5-10 minutes and I lose the wireless again and go through the whole process. I have a two year old Spectre that I have no problem with as wells as Ipads and mobile devices. 

[Dragon-Fur]

@knowicke 

It might be a conflict - for example, more than one device trying to use the same connection.

One way to eliminate that possibility is to use a static IP address with devices on your network.

Sometimes, not always, restarting everything on the network, including your router can help.

Known solutions here:

Accepted Solution - Can't Connect to the Internet using WiFi

Calls:

HP PCs - Troubleshooting Wireless Network and Internet

and

HP Collection of “how-to” videos

HP Video Gallery

• Use Categories and the search window to narrow the search. 

Example

Category Computing and Mobile Devices > Network and Internet

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.