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vfpjohn Honor Student
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disconnect ethernet then reconnect ethernet = no internet till reboot

HP Pavilion dv7
Microsoft Windows 7 (64-bit)

Been having issue for more than a year. When my provider (Charter cable with static ip) drops my internet connection I have to start "at the wall" meaning reboot cable modem then wireless router then reboot laptop to reconnect to internet. Takes 1/2 hour. Charter seems to be dropping internet more and more so this can happen once per week or sometimes every day or 3.

 

Have narrowed it down to this. With internet working just fine. Can use wireless from phone to surf web. Can even enable wireless adapter on laptop and connect to internet via wireless.

 

So internet is not the issue. I very seldom use wireless and instead use my ethernet connection. I keep wireless adapter disabled.

 

Very simply, internet is working. I am using ethernet connection. All is good. Simply unplug ethernet cable from laptop then reconnect ethernet cable. I have no internet until I reboot my laptop. Reboot works fine but getting tired of having to do so every time Charter drops my internet.

 

John

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HP Recommended

disconnect ethernet then reconnect ethernet = no internet till reboot

Hi @vfpjohn,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the network connection. I would like to assist you today with resolving this issue.


Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please get back to me with above information, so I can help you better.

Tardis40
I work on behalf of HP
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vfpjohn Honor Student
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disconnect ethernet then reconnect ethernet = no internet till reboot

Tardis40, Thank you for asking. The Product Key is:

 

(removed info)

 

It came with Windows 7 Home Prem OA installed but at purchase I upgraded it to Win 7 Pro 64 BIT.

 

It is a HP Pavilion dv7 with 6GB Memory

 

Windows Version 6.1.7601 Service Pack 1 Build 7601

 

BIOS Version/Date: Hewlett-Packard F.23, 10/21/2010

 

SMBIOS Ver 2.6

 

Does that cover what you are asking?

 

Thanks, John

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