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JLM5
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Solved!

drops internet connection

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

My laptop drops internet connection.  It is set to auto connect but doesn't when this happens.  The wireless connection icon disappears from the taskbar.   Under settings/network & internet, the "wi-fi" selection also disappears.  I need to "restart" to get internet connection.  Why do the two wi-fi selections disappear?   (They are restored upon reboot).  Any suggestions to fix the problem? 

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 

Hi@JLM5, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

Wireless Network and Internet Troubleshooting (Windows 10)

 

 

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