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JLM5
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Message 1 of 2
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Solved!

drops internet connection

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

My laptop drops internet connection.  It is set to auto connect but doesn't when this happens.  The wireless connection icon disappears from the taskbar.   Under settings/network & internet, the "wi-fi" selection also disappears.  I need to "restart" to get internet connection.  Why do the two wi-fi selections disappear?   (They are restored upon reboot).  Any suggestions to fix the problem? 

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Accepted Solutions
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 338 429
Message 2 of 2
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HP Recommended

 

Hi@JLM5, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

Wireless Network and Internet Troubleshooting (Windows 10)

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

View solution in original post

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1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 338 429
Message 2 of 2
Flag Post
HP Recommended

 

Hi@JLM5, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

Wireless Network and Internet Troubleshooting (Windows 10)

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

1 person found this reply helpful
Was this reply helpful? Yes No
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