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‎01-02-2021 10:12 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

My laptop drops internet connection.  It is set to auto connect but doesn't when this happens.  The wireless connection icon disappears from the taskbar.   Under settings/network & internet, the "wi-fi" selection also disappears.  I need to "restart" to get internet connection.  Why do the two wi-fi selections disappear?   (They are restored upon reboot).  Any suggestions to fix the problem? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2021 11:18 PM

HP Recommended

 

Hi@JLM5, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

Wireless Network and Internet Troubleshooting (Windows 10)

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎01-10-2021 11:18 PM

HP Recommended

 

Hi@JLM5, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

Wireless Network and Internet Troubleshooting (Windows 10)

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

1 person found this reply helpful
Was this reply helpful? Yes No
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