google play store gives a variety of errors

[Remy3de]

so i recently bought this chromebook as a quick replacement for a laptop whilst my other one is being repaired. now however upon starting it up for the first time, i cannot seem to open the google play store. sometimes it gives me error code 2, sometimes 5 and sometimes 6. all of which i think have something to do with network settings.

I tried connecting to diffrent wifi networks on diffrent routers from different providers, but nothing works. 

now, when i run a diagnostic, the only error i get is ´ćannot connect to gateway´ or something along that line anyways. any help you can provide would be most appreciated as i really need this thing to work asap.

With kind regards

[Anand_Andy]

Hi @Remy3de,

Welcome to the HP Support Community

I understand you are facing an issue with your  HP Chromebook 14a-Na0000. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

If the issue persists, then please follow the steps mentioned in this document:

Factory reset your Chromebook

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

Hope this helps! Keep me posted. 

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