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HP Recommended

Hello

 

I have had a problem with my PC and the quick hardware test result is:

 

RFG083-A7DB9S-XD7U2J-60RG03

 

what does that mean?

2 REPLIES 2
HP Recommended

@8591 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool


                 https://support.hp.com/us-en/document/c06162205

 

Regards

BH
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HP Recommended

thank you Banhien.

the computer is saying "preparing automatic repair" but this has been on the screen for several hours now. 

is there any hope you think? 

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