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Honor Student
Posts: 4
Member Since: ‎05-18-2012
Message 1 of 2 (72 Views)

have 2 band router 2.4 & 5.0 computer can't see 5.0 only 2.4

Product Name: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

I have a duel band router 2.4 & 5.0 the computer only see's the 2.4 and not the 5.0 anyone know why?

The router is in the same room as the computer about 20ft away. I connect vie wifi.

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Posts: 62,574
Member Since: ‎01-29-2009
Message 2 of 2 (56 Views)

Re: have 2 band router 2.4 & 5.0 computer can't see 5.0 only 2.4

[ Edited ]

Hi,

 

Many laptops only see 2.4GHz because their wireless cards do not support 5.0GHz. In many cases, you can't replace the wireless card in your machine. What is yours ? Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
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