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have 2 band router 2.4 & 5.0 computer can't see 5.0 only 2.4

HP Notebook
Microsoft Windows 10 (64-bit)

I have a duel band router 2.4 & 5.0 the computer only see's the 2.4 and not the 5.0 anyone know why?

The router is in the same room as the computer about 20ft away. I connect vie wifi.

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Provost
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have 2 band router 2.4 & 5.0 computer can't see 5.0 only 2.4

Hi,

 

Many laptops only see 2.4GHz because their wireless cards do not support 5.0GHz. In many cases, you can't replace the wireless card in your machine. What is yours ? Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
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