Create an account on the HP Community to personalize your profile and ask a question
07-18-2020 12:16 PM - edited 07-18-2020 12:19 PM
hey , i've bought my buds recently but i'm unable to find bluetooth option in my hp compag presario cq43 model laptop .so how can i solve my issue and why i'm unable to find bluetooth option in my laptop
07-18-2020 12:53 PM
Not all CQ43 notebooks came with built in bluetooth.
What model wifi adapter does your notebook have?
The model wifi adapter is what provides bluetooth if it is a combination wifi/bluetooth adapter.
If you don't know, go to the device manager, click to expand the Network adapters device manager category, and there you will find the name and model number of the wireless network adapter.
07-19-2020 11:00 AM
There's no model identifier on the Broadcom card?
Not all of those cards had bluetooth either.
If your notebook has the BCM4313, that should be a combination wifi/bluetooth card, so the only suggestion I can offer, would be to install the W8.1 Broadcom bluetooth driver for that model wifi card.