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HP Recommended
HP Desktop PC M01-F3000a (6G6E5AV)

Hello, Please help me. I cannot get my new HP desktop computer to print to my older wireless HP Envy Photo 6255 printer.  I've tried unplugging printer, turning off computer, restarting router then reconnecting everything.  When I print my wireless network test results it says " wireless on but disabled, Wireless working but disabled."  Under Attention it says: More than one access point/wireless router has been found that matches your wireless network name (SSID).  If this is not intended, your HP printer may connect to the wrong wireless network.  To avoid this, change your wireless network name (SSID) to be unique.  If you change your network name, you will need to configure the SSID on all wireless devices to match your new network SSID.

This is all Greek to me.  I am 73 and know just enough about computers to get me in trouble.  Will you please tell me in words I speak how to get my computer to print something like an email, or labels, or a document?  I had my old computer for a "million years", it was Windows 8.  But it would not update any more and I couldn't install the new McAfee Protection so I broke down and got a new computer and I'm a little frustrated now because I can't get it to print!! Please HELP! Thank you, Casey Gilmore cowcollectorcg1952@**bleep**.com

1 REPLY 1
HP Recommended

@Gramma1952 

 

You should know SSID of your computer by move the cursor to the network icon. For your printer, please uss

 

                  https://support.hp.com/ie-en/document/ish_9465940-7853195-16

 

Regards.

BH
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