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‎02-04-2025 12:02 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)
Operating System: Microsoft Windows 11

The screen blew up and cracked the screen.  Nothing is visible except pixelization.

Category:
1 REPLY 1

‎02-10-2025 08:42 AM

HP Recommended

Hi @trvlmn07,

 

Thank you for reaching out regarding your HP device. We’re sorry to hear about the issue with your screen, and we want to assure you that your safety is our top priority.

 

First and foremost, are you safe? If there was any unexpected incident like smoke, sparks, or an explosion, please ensure your surroundings are secure and let us know if you need any immediate assistance.

 

To better understand the situation and assess your case for warranty coverage, could you share a few details?

  1. What exactly happened before the screen was damaged?
  2. Did you notice any unusual signs like smoke, sparks, or an explosion?
  3. Was the device in use, charging, or idle when the issue occurred?
  4. Were there any external factors (such as accidental impact or liquid exposure) involved?
  5. Was the device ever dropped? 

Your responses will help us escalate your case appropriately and ensure a swift resolution. Looking forward to your reply.

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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