01-14-2017 11:02 AM
My service provider gives download speed of 200 mbps, I can only get 85 mbps wireless or wired. How can I find if the laptop is the prolem?
01-14-2017 12:57 PM
Allow me to welcome you to the HP forums!
That speed rating from your ISP is only the theoretical MAXIMUM speed you can obtain with their service. It is NOT a rating of the average speed you will obtain.
If you want to see the actual speed you will get, then do the following:
1) connect to your network using a cable, not using WiFi
2) Go to this site: http://www.speakeasy.net/speedtest/
3) Choose a location near you
4) Run the test
For example, I pay for 350mb/s and actually get a max of around 342Mb/s (download), 34Mb/s (upload).
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
01-17-2017 09:10 AM
I understand about how actual speed will not always the same as the ISP's offered speed. But I ran the test you suggested anyway and still got the same results. I'm not sure I was clear in my question, I am trying to find the download mbps that my computer is able to process.