cancel
Showing results for 
Search instead for 
Did you mean: 
DEMURO1
New member
2 1 0 0
Message 1 of 4
194
Flag Post

hp pavilion 11-n010dx acts as if internal wifi card not installed after latest windows 10 update

HP Recommended
pavilion
Microsoft Windows 10 (32-bit)

install latest windows 10 update and now the wifi adapter is not listed under network adapters in the device manager, as if it physically is not installed. wifi was working perfectly until the updated install. i have tried to install drivers from hp and still is not showing. i tried uninstalling and reinstalling the physical wifi card and still no change.

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,488 1,736
Message 2 of 4
Flag Post
HP Recommended

@DEMURO1, Welcome to the HP Support Community!

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer. 

 

Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
DEMURO1
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I had previously done all those steps except for the f2. I ran the hardware test for the wireless module and it gave me this message

20201004_122302.jpg

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,488 1,736
Message 4 of 4
Flag Post
HP Recommended

@DEMURO1

 

The Notebook is not able to detect the wireless card. Please reach out to the HP Technical Support team in your region regarding the service options for your Notebook. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation