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Flag Post

hp z3700 mose not scrolling

HP Recommended
hp z3700
Microsoft Windows 10 (64-bit)

i purchase wire less mouse HP Z3700 MODEL, WITHIN ONE MONTH I FOUND ISSUE WITH MOUSE NOT SCROLLING.

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @hari30

 

Welcome to the HP Support Community. I'd be happy to assist you with the scroll issue. 

 

Please try these steps - 

 

1) In Windows, search for and open Device Manager.
2) Expand the "Mice & the other pointing devices" heading.
3) Right-click the mouse and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer.

 

Also, try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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