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Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
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HP Recommended
h15s eq0007au
Microsoft Windows 10 (64-bit)

help plz

1 REPLY 1
HP Recommended

Hi:

 

Below is the link to the product specs for your notebook.

 

HP Laptop - 15s-eq0007au Product Specifications | HP® Customer Support

 

It comes with a Realtek RTL8723DE 802.11b/g/n wifi adapter.

 

That model wifi adapter only works on the 2.4 GHz wifi band, which is why you can't connect to any 5.0 GHz wifi network.

 

Specs on the wifi adapter...

 

RTL8723DE - REALTEK

 

 

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