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‎09-11-2017 11:15 AM

HP Recommended
Product: HP ENVY 4520 all in one series
Operating System: Microsoft Windows 8.1 (32-bit)

i try to start the software but all i get is please enter a pin nuber

18 people had the same question
1 REPLY 1

‎09-12-2017 03:53 PM

HP Recommended

Hello, @WILL-HUGHES – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!


I understand that you are asked for a pin number on your Envy printer. I am not sure what pin you are trying to enter. Also, are you trying to install the printer on your Windows PC?


First off, try to enter 12345678 as the pin as this is the default pin for HP wireless direct. If that does not work and if you are trying to install the printer over the network, then connect the printer to the network as suggested below:

 

  1. On the printer control panel, touch the Wireless icon .

    The Wireless screen displays.

  2. Touch the Settings icon .

  3. Touch Wireless Setup Wizard, then follow the instructions on the control panel to connect the printer to your wireless network.

 

Now, download and install the printer drivers here: http://hp.care/2p9yTIq

 

Let me know how that goes!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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DVortex
I am not an HP Employee
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