shah-aijaz Top Student
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internet icon shows red cross when i am connected

hp pavilion 15 notebook pc 15- e038tx  

 

,when i am connected to the internet, icon on task bar not changed continuously shows red sign or cross,

i am using data card (usb dongle) i browse download and upload good but but icon not shows you are connected please help me

 

hp pavilion 15 eo38tx  

windows 7 64bit

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HP Support Agent
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internet icon shows red cross when i am connected

Hi shah-aijaz, Sorry to hear that you are having issues with the wifi on your notebook. I have done some research and I have found that the computer that you have listed does NOT have Windows 7. Are you certain that you are giving the proper model number of your computer?  Please check the bottom of your computer and the product number should be listed on a white sticker by a bar code.

 

Please write back at your convenience.

 

Thank you.

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shah-aijaz Top Student
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internet icon shows red cross when i am connected

ok sir this is the serial and product no. of my pc 

 

model hp pavilion 15 notebook pc 15-e038tx
serial no.[Personal Information Removed]
PRODUCT NO. E4X98PA#ACJ
RMN. TPN -Q118
BATTERY.HSTNN-LB4N
BATT .PI966

os.win 7 64 bit

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shah-aijaz Top Student
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internet icon shows red cross when i am connected

hello please give me answer of my problem why you not reply to my issue

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HP Support Agent
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internet icon shows red cross when i am connected

Hi agian, sorry about the delay.  I have found a document that will provide a download for a updated driver for the WiFi. Please click on the link that I have provided.   http://support.hp.com/us-en/document/c03955256

 

Thanks for your patience.

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shah-aijaz Top Student
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internet icon shows red cross when i am connected

sir i download this driver but still problem occurs please help me to solve this problem

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alozy Tutor
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internet icon shows red cross when i am connected

Oh sorry but downloading nd installing that stuff actually solved my prroblem temporary I need a permanent solution (hp pavilion dv6). tnks.

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