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ralph0312
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Message 1 of 2
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internet speed test is faster when battery charger is not plugged in

HP Recommended
omen 15-ax214nl
Microsoft Windows 10 (64-bit)

When I run the speedtest without the battery charger plugged in everything's fine, whenever I plug it in the results just massively drop.

Speedtests results

-without battery charger: PING:4, DOWNLOAD:121.34 Mbps, UPLOAD:20.38

-with battery charger: PING:4, DOWNLOAD:34.51 Mbps, UPLOAD:20.50

 

If anyone can help I'd be so grateful!

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @ralph0312

 

Try the steps below to resolve the issue- 

 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Step 2 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 3 HP Support Assistant Updates -

1) In the search box, type, and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

 

Welcome to the HP Support Community!

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

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