• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-19-2019 04:33 PM - last edited on ‎09-19-2019 04:50 PM by Retired

HP Recommended
Product: Example: Pavilion 17
Operating System: Microsoft Windows 7 (64-bit)

edited

 

p/n j5r50av

 

looking for a dual mode 2.4/5 ghz wireless adapter for this hp pavillion 17 notebook

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2019 04:50 PM

HP Recommended

Hi:

 

In order for a dual band wifi card to work correctly in your model, you would have to first open up the PC and confirm that there are two wireless antenna cables connected to the wifi card in there now.

 

If there is only one, then you will either have lousy reception with the dual band wifi card or the wifi will work but not the Bluetooth, or visa versa depending on what antenna terminal you attach the single cable to.

 

I'm thinking your notebook only has one.

 

Below is the link to the service manual if you want to open it up and let me know what you find...

 

http://h10032.www1.hp.com/ctg/Manual/c04402649

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-19-2019 04:50 PM

HP Recommended

Hi:

 

In order for a dual band wifi card to work correctly in your model, you would have to first open up the PC and confirm that there are two wireless antenna cables connected to the wifi card in there now.

 

If there is only one, then you will either have lousy reception with the dual band wifi card or the wifi will work but not the Bluetooth, or visa versa depending on what antenna terminal you attach the single cable to.

 

I'm thinking your notebook only has one.

 

Below is the link to the service manual if you want to open it up and let me know what you find...

 

http://h10032.www1.hp.com/ctg/Manual/c04402649

Was this reply helpful? Yes No

‎09-23-2019 04:27 PM

HP Recommended

Awesome, thanks for the info!

Was this reply helpful? Yes No

‎09-23-2019 04:28 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.