Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 1 of 3 (142 Views)
Accepted Solution

issue with bluetooth on notebook

Product Name: HP - ba054nl
Operating System: Microsoft Windows 10 (64-bit)

hi all. I've got a problem with bluetooth network on my notebook. After last windows update the bluetooth mouse stopped working. In devices management there is the mesage that says "bluetooth has been disabled", but i can't find any option to enable back again. I'ver already uncessfuly searched for updated drivers anf forr similar issues in the forum topics. thanks a lot to anyone that could support

Reply
0 Kudos
Accepted Solution

Re: issue with bluetooth on notebook

Hi @alexander_mil

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that after the Windows update the Bluetooth got disabled.

 

I'd like to help.

 

Try Enabling the Bluetooth Driver from Device Manager.

 

- In Windows, search for and open Device Manager.
- In the list of devices, look for Network Adapters.
- Look for Bluetooth and Right -Click Enable.
 

If you cannot Enable the Bluetooth, try updating it from Device Manager itself.

 

- In Windows, search for and open Device Manager.
- In the list of devices, look for Network Adapters / Bluetooth
- Right-click the Bluetooth driver and select Update Driver Software.
- Click Search automatically for updated driver software.
- Follow the on-screen instructions to install the updated driver.
- Restart your computer to complete the installation of the updates

 

If none of the above troubleshooting works, try a System Restore to an earlier date before the issue started.

 

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.
 

Let me know how it goes.

 

Thank you. Smiley Happy

 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon if the information I've provided was helpful

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge.
 

View solution in context
HP Support Agent
Posts: 875
Member Since: ‎10-14-2016
Message 2 of 3 (114 Views)

Re: issue with bluetooth on notebook

Hi @alexander_mil

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that after the Windows update the Bluetooth got disabled.

 

I'd like to help.

 

Try Enabling the Bluetooth Driver from Device Manager.

 

- In Windows, search for and open Device Manager.
- In the list of devices, look for Network Adapters.
- Look for Bluetooth and Right -Click Enable.
 

If you cannot Enable the Bluetooth, try updating it from Device Manager itself.

 

- In Windows, search for and open Device Manager.
- In the list of devices, look for Network Adapters / Bluetooth
- Right-click the Bluetooth driver and select Update Driver Software.
- Click Search automatically for updated driver software.
- Follow the on-screen instructions to install the updated driver.
- Restart your computer to complete the installation of the updates

 

If none of the above troubleshooting works, try a System Restore to an earlier date before the issue started.

 

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.
 

Let me know how it goes.

 

Thank you. Smiley Happy

 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon if the information I've provided was helpful

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge.
 

KrazyToad
I Am An HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!


Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 3 of 3 (70 Views)

Re: issue with bluetooth on notebook

Somehow now bluetooth option is available and visible again! thank you very much

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation