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‎01-02-2018 06:01 PM

HP Recommended
Product: HP - ba054nl
Operating System: Microsoft Windows 10 (64-bit)

hi all. I've got a problem with bluetooth network on my notebook. After last windows update the bluetooth mouse stopped working. In devices management there is the mesage that says "bluetooth has been disabled", but i can't find any option to enable back again. I'ver already uncessfuly searched for updated drivers anf forr similar issues in the forum topics. thanks a lot to anyone that could support

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-03-2018 11:41 AM

HP Recommended

Hi @alexander_mil

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that after the Windows update the Bluetooth got disabled.

 

I'd like to help.

 

Try Enabling the Bluetooth Driver from Device Manager.

 

- In Windows, search for and open Device Manager.
- In the list of devices, look for Network Adapters.
- Look for Bluetooth and Right -Click Enable.
 

If you cannot Enable the Bluetooth, try updating it from Device Manager itself.

 

- In Windows, search for and open Device Manager.
- In the list of devices, look for Network Adapters / Bluetooth
- Right-click the Bluetooth driver and select Update Driver Software.
- Click Search automatically for updated driver software.
- Follow the on-screen instructions to install the updated driver.
- Restart your computer to complete the installation of the updates

 

If none of the above troubleshooting works, try a System Restore to an earlier date before the issue started.

 

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.
 

Let me know how it goes.

 

Thank you. 🙂

 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon if the information I've provided was helpful

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge.
 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-03-2018 11:41 AM

HP Recommended

Hi @alexander_mil

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that after the Windows update the Bluetooth got disabled.

 

I'd like to help.

 

Try Enabling the Bluetooth Driver from Device Manager.

 

- In Windows, search for and open Device Manager.
- In the list of devices, look for Network Adapters.
- Look for Bluetooth and Right -Click Enable.
 

If you cannot Enable the Bluetooth, try updating it from Device Manager itself.

 

- In Windows, search for and open Device Manager.
- In the list of devices, look for Network Adapters / Bluetooth
- Right-click the Bluetooth driver and select Update Driver Software.
- Click Search automatically for updated driver software.
- Follow the on-screen instructions to install the updated driver.
- Restart your computer to complete the installation of the updates

 

If none of the above troubleshooting works, try a System Restore to an earlier date before the issue started.

 

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.
 

Let me know how it goes.

 

Thank you. 🙂

 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon if the information I've provided was helpful

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎01-08-2018 02:12 AM

HP Recommended

Somehow now bluetooth option is available and visible again! thank you very much

Was this reply helpful? Yes No
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