• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-22-2024 11:42 PM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X1AV)
Operating System: Microsoft Windows 11

I bought this laptop in January 2024. It was working fine until mid-June. After that, the Wi-Fi suddenly stopped working, and I couldn't find the Wi-Fi icon in the taskbar. I restarted the machine, but it didn't help. I even performed a factory reset, but the issue persisted. After a restart, the Wi-Fi connects for 2-3 minutes, but then it gets disconnected and the Wi-Fi icon disappears. My laptop is still under warranty. How do I fix this issue? Any help will be highly appreciated.

Category:
4 REPLIES 4

‎07-23-2024 07:58 AM

HP Recommended

What model Wi-Fi adapter does your notebook come with?

Was this reply helpful? Yes No

‎07-23-2024 12:00 PM

HP Recommended

Hi, pls see below

bala_jai_0-1721757640860.png

 

Was this reply helpful? Yes No

‎07-23-2024 12:04 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to install the latest driver for the Intel AX211 Wi-Fi adapter directly from the Intel website:

 

Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*

 

 

Was this reply helpful? Yes No

‎07-25-2024 10:29 AM

HP Recommended

I've done the update, but still the problem occurs. Really frustrated with this laptop. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.