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‎06-05-2019 10:06 PM

HP Recommended
Product: HP Stream Laptop 14-cb0XX
Operating System: Microsoft Windows 10 (64-bit)

HP Stream Laptop 14-cb0XX       windows 10  64bit    Keyboard revision : 11.20

KEYBOARD--caps wont release unless I use shift key,     When I have to put in a code to show I am not a robot the CAP KEY WILL NOT GO OFF ---EVEN when I press the shift key.

 

1 REPLY 1

‎06-08-2019 02:25 PM

HP Recommended

@misskitty2
Thank you for posting on the HP Support Community.

  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 

Next step, Go to Control Panel > Regional and Language Options > Keyboards & Languages > Change Keyboard > Advanced Key Settings . There you will find the setting to turn off Caps Lock with the SHIFT key, as it should be by default. and turn on Press the CAPS LOCK key.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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