laptop connection issues

[spy_sauce416]

my laptop will not connect to nor display any available wifi’s, and if i try to open wifi settings, the computer freezes on the loading screen. if i try to open contact HP support, a message pops up saying “windows has detected a problem, your PC will restart in 1 minute” and it does this every time i log in and does not fix the problem. please help.

[Echo_Lake]

@spy_sauce416
Thank you for posting on HP Support Community.

What is the operating system?
Have you tried any troubleshooting steps?
Did this happen after a recent window or software update?
 

While you respond to that, let's try this workaround: (Windows 10, 😎

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Next Step: BIOS Defaults - (After hard reset follow the below steps while starting the computer)
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. continue the next step,

Disable the automatic restart option:

Errors might occur but not display with Automatic restart enabled. Disable this option to allow the computer to display error messages instead of restarting.

1. In Windows, search for and open View advanced system settings.

2. Click Settings in the Startup and Recovery section.

3. Remove the check mark next to Automatically restart, and then click OK.

   

4. Restart the computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.