cancel
Showing results for 
Search instead for 
Did you mean: 
NITINSINGH
New member
1 0 0 0
Message 1 of 2
115
Flag Post

laptop dont show 5Ghz

HP Recommended
hp14r014tx
Microsoft Windows 8.1 (64-bit)

my laptop don't show 5GHz network so what should i do

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
134,886 124,242 20,664 31,755
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

I cannot find any such model as a 14-r014tx.

 

All I can find is a 15-r014tx, and the specs for that model indicate that it comes with a single band wifi card.

 

https://support.hp.com/us-en/document/c04337700

 

If your notebook has the same Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination WLAN adapter, that is a single band wifi card that only works on the 2.4 GHz wifi band.

 

If you want to connect to the 5.0 GHz wifi band, you will have to purchase a USB dual band wifi adapter.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation