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‎09-24-2020 05:33 AM

HP Recommended
Product: hp14r014tx
Operating System: Microsoft Windows 8.1 (64-bit)

my laptop don't show 5GHz network so what should i do

1 REPLY 1

‎09-24-2020 07:10 AM

HP Recommended

Hi:

 

I cannot find any such model as a 14-r014tx.

 

All I can find is a 15-r014tx, and the specs for that model indicate that it comes with a single band wifi card.

 

https://support.hp.com/us-en/document/c04337700

 

If your notebook has the same Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination WLAN adapter, that is a single band wifi card that only works on the 2.4 GHz wifi band.

 

If you want to connect to the 5.0 GHz wifi band, you will have to purchase a USB dual band wifi adapter.

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