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08-16-2020 02:39 PM
a few months ago, my laptop was found to be in airplane mode and could not be taken out of it, so the computer could not be connected to the internet. It was still under warranty at this point, and ultimately Hp had us mail it back to them, they repaired it and sent it back. The computer has worked fine, up until yesterday morning when we turned on the computer and it was once again found to be in airplane mode - and it cannot be taken out of this mode no matter what we do.
I still have the case number and all relevant info from the last incident. The computer is now no longer under warranty, but since this is the exact same issue that was repaired while it was still under warranty - I feel that HP should still have to help since the problem was never truly "fixed". I can't seem to even find a phone number or even anything online where I can talk to a representative to discuss this issue?
I'm very frustrated, because I work in healthcare - in radiation oncology, and am required to work from home currently. Without my computer I have no way to do this. I am hoping posting this someone will be able to point me in the right direction
08-19-2020 08:34 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please reinstall the wireless driver from Device Manager and check if that helps
Also let me know if you are able to go Online with the Ethernet cable
- Select the Start button, type Device Manager, and select it from the list of results.
- Look for Network Adapters and expand the List
- Look for Wireless driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the wireless driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
08-26-2020 02:12 PM
hello - thanks for the reply. Haven't had a chance to reply back before now - I have been really busy with work, and cannot get any work done from home currently without my laptop, so I have been at the hospital working many extra hours.
All of these things were done back when we first dealt with the issue and unfortunately, none of them worked. Which is why HP finally had us send in the computer for repairs. But I will go ahead and try again to see if they work this time. I'll report back once I have a chance to do it.
10-05-2020 10:31 AM
hello - I know it's been a while, but I have tried every one of these action more than once now, and none of them resolve the issue. Since this happened a few months back and ultimately it had to be sent in to HP for repair I'm thinking this is a hardware issue?? Can you help me initiate whatever process I need to start to get it repaired?