laptop won't print

[nkismael]

I got my laptop a few months ago and it won't print anything, I tried many printers, including HP printers, but it still would not print at all. I don't know what is wrong.

[Chimney_83]

Greetings @nkismael,

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from your computer. Happy to help. 

Have you tried any troubleshooting steps on your own?

Which is the printer you are using?

How is the printer connected to your computer?

Is there any firewall blocking the printer communication?

Request you to provide more information for me to be able to assist you better.

Support is limited to HP printers.

Recommend you uninstall the HP printer software from your computer by the following method mentioned below.

Uninstall the printer from programs and features from the control panel.

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

Let me know if this helps. 

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