losing wi fi signal hp diagnostics failure code 0U2N13-7929QU-MFPV7F-60TG13 hard drive issue

[miral4]

Product name  G6Q75UA#ABA    The problem is...Keep losing wi fi signal.   Sometimes running HP diagnostics restores the signal, if not, sometimes restarting the laptop restores it.  Sometimes resetting the router restores it.  HP diagnostics shows a failure code (see above) related to the hard drive.  Short of replacing the hard drive, (sounds expensive) I'm looking for a possible fix that a novice can do.  Any help on this is greatly appreciated.  

[Dragon-Fur]

@miral4 

You are asking for something that is outside of the issue.

If the hard drive is failing, nothing you do to the Wireless or the Operating System is going to fix the problem.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

0U2N13-7929QU-MFPV7F-60TG13

OK

xxxxxxxx

10/11/19

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

Once the drive fails, you won't be able to access the data on your computer.

If you have not done so, please consider making backups of all your critical data - that is, anything you do not want to lose.  Back up the data to a USB stick, to a remote disk, even to the Cloud - "somewhere" - anywhere except the soon to be broken computer.

If you have backups, then replacing the drive is not terribly expensive, though the actual cost can vary and what you consider expensive might certainly be different from the opinion of someone else.  

You also need to decide whether the cost of repair is worth the value of the computer.  For example, the product was introduced in mid-2014:  the computer is likely at least five years old.  

After you have backups, everything will be easier to decide.

For example, you can run UEFI diagnostics on the hardware - although the Diagnostic results rarely "get it wrong", it is possible there is something else OR something in addition to the failing drive that is causing problems.

Hardware Testing - Diagnostics

HP Notebook PCs - Testing for Hardware Failures (Windows 10, 8)

Contributed by  Wes_notebooks 

Testing for Hardware Failures

If you live in an area where you can do so, take the computer to a local licensed computer technician and ask for help, including the cost of repair.

If you would like to ask HP about repair options, please submit a case - explain that you are willing to pay for repairs and ask for options.

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

If you would like to consider repairing the computer yourself, take a look at the Service Guide to find part numbers and the replacement procedure.

 HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC - Maintenance and Service Guide

 Good Luck.

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Pavilion 17-f065us Notebook PC

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[miral4]

Thank you Dragon-Fur for the further info.  The maint. and service manual w/part #'s and instructions are quite inspiring.  I might even attempt the R&R of the hard drive disk myself.  Can you suggest a proper hard drive.  The part #'s shown do not exactly correspond to my unit.  (perhaps they do,  I'm just not sure)  Basic and inexpensive would suffice.  Thanks again D-F   Regards  JM

[Dragon-Fur]

@miral4 

You are welcome.

@CherylG 

Can you suggest an appropriate replacement?

Thanks!

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.