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robert3591 Honor Student
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Microsoft Windows 10 (32-bit)

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@robert3591, Welcome to the HP Support Community!


What model HP PC are you using?

Refer to this document to know how to find the Product Name, Product Number.

Have you tried connecting an external mouse and check if that works?


Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


Also, check for any pending Windows update. Reboot the PC. 

If the issue persists, proceed to the next step.


I recommend you perform a system restore on the computer back to the date when the cursor was working fine.


Follow the steps mentioned in this article to perform a system restore.




I am an HP Employee

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