lost power and now my printer refuses to print

[jamedw1]

i recently lost power and now nothing i do or try is working to get my 8015 up and printing

[Raj_05]

Hi @jamedw1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that your HP 8015 printer isn't working after a power loss. Here are some troubleshooting steps you can try to get it back up and running.

Power Cycle the Printer

1. Turn off the printer and unplug it from the power source.
2. Wait for at least 60 seconds.
3. Plug the printer back in and turn it on.

Check the Power Source

1. Ensure the power outlet is working. You can test it by plugging in another device.
2. If you're using a power strip or surge protector, try plugging the printer directly into the wall outlet.

Reset the Printer

1. Turn off the printer and disconnect any cables (USB, Ethernet, etc.).
2. Reconnect the power cable and turn the printer back on.
3. If the printer powers up, reconnect other cables one by one.

Check for Error Messages

1. Look at the printer’s display panel for any error messages or codes.
2. Refer to the printer manual or HP support website to interpret any error codes and take appropriate action.

Update Printer Firmware

1. Check if the printer’s firmware is up to date. Sometimes, firmware issues can cause the printer to malfunction.
2. Go to the HP Support website and enter your printer model to find and install the latest firmware.

Reinstall Printer Drivers

1. Uninstall the printer drivers from your computer.
2. Download and install the latest drivers from the HP Support website.

[Raj_05]

Check Network Connection (if applicable)

1. If you are using a wireless connection, make sure the printer is connected to the network.
2. Restart your router and reconnect the printer to the network.
3. Print a network configuration page to ensure the printer has a valid IP address.

Perform a Hard Reset

1. With the printer turned on, disconnect the power cord from the back of the printer.
2. Disconnect the power cord from the wall outlet.
3. Wait for at least 60 seconds.
4. Reconnect the power cord to the wall outlet and then to the printer.
5. Turn the printer on if it doesn't turn on automatically.

Check for Hardware Issues

1. Ensure there are no paper jams or obstructions inside the printer.
2. Check if any cartridges are missing or not installed correctly.

Factory Reset (as a last resort)

1. Navigate to the Setup menu on the printer.
2. Look for Reset or Restore Settings.
3. Perform a factory reset, but be aware this will remove any custom settings.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support