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‎04-25-2017 01:35 AM

HP Recommended
Product: X5Y80EA
Operating System: Microsoft Windows 10 (32-bit)

HI

i got a prablem

The under drivers are unknown to me

hardware ids:

PCI\VEN_10EC&DEV_B723&SUBSYS_81C1103C&REV_00

PCI\VEN_8086&DEV_22DC&SUBSYS_81F2103C&REV_35

PCI\VEN_8086&DEV_2298&SUBSYS_81F2103C&REV_35

PCI\VEN_8086&DEV_2292&SUBSYS_81F2103C&REV_35

ACPI\VEN_INT&DEV_3400

ACPI\VEN_HPQ&DEV_6001

ACPI\VEN_INT&DEV_3403

PCI\VEN_1002&DEV_6660&SUBSYS_81F2103C&REV_83

my system is windows 10 -32bit

please help me...

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-25-2017 08:08 AM

HP Recommended

Hi, @heroooooo :

 

HP only supports your model for W10 or W7 64 bit operating systems.

 

The 32 bit drivers that might work from the support page are these...

 

PCI\VEN_10EC&DEV_B723:

 

This package contains the driver installation package for the Realtek RTL8723BE/RTL8188EE wireless LAN Controller in the supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77548.exe

 

This package contains the driver installation package for the Realtek bluetooth in the supported notebook/laptop models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76419.exe

 

ACPI\VEN_INT&DEV_3400:

 

This package contains the driver that enables the Intel Dynamic Platform and Thermal Framework firmware. Intel Dynamic Platform and Thermal Framework provide system temperature and power utilization information for the system thermal protection to function properly. This package is provided for supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77481.exe

 

PCI\VEN_8086&DEV_2292:

 

This package contains the Intel Chipset Installation Utility and Driver for supported notebook models and operating systems. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77572.exe

 

ACPI\VEN_HPQ&DEV_6001:

 

This package provides the driver for the HP Wireless Button on supported models running a supported operating system. HP Wireless Button allows the physical (hardware) wireless radio button on the system to enable and disable the wireless connection on the system.

 

http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77381.exe

 

There are no W10 32 bit drivers for the AMD graphics adapter (PCI\VEN_1002&DEV_6660)...not even from AMD.

 

You will need to install W10 64 bit if you want the notebook to work right.

 

 

View solution in original post

2 people found this reply helpful
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4 REPLIES 4

‎04-25-2017 01:50 AM

HP Recommended

Hi,

 

Thank you for purchasing HP products.

 

Below is the Software and Drivers link for you to update the latest version on your laptop.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series/10862300/model/12011...

 

Hope this helps to resolve your issue.

I am a HP employee. I am speaking for myself and not for HP.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-25-2017 02:14 AM

HP Recommended

I do not know what they are unknown drivers
I would link download

Was this reply helpful? Yes No

‎04-25-2017 02:30 AM

HP Recommended

You can go the the below link and look for Driver for Network.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series/10862300/model/12011...

I am a HP employee. I am speaking for myself and not for HP.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-25-2017 08:08 AM

HP Recommended

Hi, @heroooooo :

 

HP only supports your model for W10 or W7 64 bit operating systems.

 

The 32 bit drivers that might work from the support page are these...

 

PCI\VEN_10EC&DEV_B723:

 

This package contains the driver installation package for the Realtek RTL8723BE/RTL8188EE wireless LAN Controller in the supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77548.exe

 

This package contains the driver installation package for the Realtek bluetooth in the supported notebook/laptop models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76419.exe

 

ACPI\VEN_INT&DEV_3400:

 

This package contains the driver that enables the Intel Dynamic Platform and Thermal Framework firmware. Intel Dynamic Platform and Thermal Framework provide system temperature and power utilization information for the system thermal protection to function properly. This package is provided for supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77481.exe

 

PCI\VEN_8086&DEV_2292:

 

This package contains the Intel Chipset Installation Utility and Driver for supported notebook models and operating systems. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77572.exe

 

ACPI\VEN_HPQ&DEV_6001:

 

This package provides the driver for the HP Wireless Button on supported models running a supported operating system. HP Wireless Button allows the physical (hardware) wireless radio button on the system to enable and disable the wireless connection on the system.

 

http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77381.exe

 

There are no W10 32 bit drivers for the AMD graphics adapter (PCI\VEN_1002&DEV_6660)...not even from AMD.

 

You will need to install W10 64 bit if you want the notebook to work right.

 

 

2 people found this reply helpful
Was this reply helpful? Yes No
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