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HP Recommended
bluetooh

Hola buenas noches nesesito ayuda eh tenido problemas con mi bluetooh desde unas actualizaciones que no me funciona o mejor dicho por alguna rrara razon me lo desintalo al querer actualizar algo como algun controlador o otra cosa que iso que no fuera compatible con mi bluetooh y dejo de funcionar ... Trato de revisar y me sale bluetooh device .... y seleccionar dice RALINK BLUETOOH PCIe adapter con signo de interrogacion y al entrar en propiedades sale error 39 por controlador dañado o no se encuentra... eh tratado con varias opciones desde acualizar drivers y asistentes y viendo problemas de youtube pero nada y mi paciencia se acaba ...😪

2 REPLIES 2
HP Recommended

Hi:

 

If you are running W10, this is the only Bluetooth driver Ralink released for the Ralink 4.0 Bluetooth:

 

MediaTek (Ralink) Bluetooth Software Driver

 

11.0.761.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

If your notebook has a Ralink Bluetooth 3.0 or older version Bluetooth adapter, they are not supported for W10 and no drivers exist.

 

You'll have to use a USB Bluetooth adapter that has support for Windows 10.

 

 

HP Recommended

Hi @christoxander !

Thank you for visiting our English HP Support Community.

We advise you to post your question/replies in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

 

@Paul_Tikkanen Thank you for helping! 🙂


Regards,
MayS. 

I work on behalf of HP
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