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‎04-17-2020 11:24 AM

HP Recommended
Product: HP Laptop
Operating System: Microsoft Windows 10 (64-bit)

My laptop won't print. I think it is missing a driver? I get an message saying "error". I know the problem is not the printer because I am able to print from my desktop, so the problem lies in the laptop. How can I find out which driver I need and download/install it?

2 REPLIES 2

‎04-21-2020 01:44 AM

HP Recommended

@Laura202


Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the complete printer model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎05-23-2020 02:03 PM

HP Recommended

Hi, I have a HP Envy 4520 printer. I really do not think my issue is with my printer. I can print from my desk top computer, but not from my laptop. I uninstalled the printer, re-installed several times and it still will not print. But if you can help me find out which driver I am missing and how to get it I would be very grateful.

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