• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-18-2017 12:44 PM - last edited on ‎01-18-2017 12:48 PM by Retired

HP Recommended

HP Pavilion Drivers needed post Win 7 installation:

Bluetooth controller

PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00

Ethernet controller

PCI\VEN_10EC&DEV_8168&SUBSYS_18D4103C&REV_06

Network controller

PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00

Sm Bus controller

PCI\VEN_1022&DEV_780B&SUBSYS_18D4103C&REV_14

USB controller

PCI\VEN_1022&DEV_7812&SUBSYS_18D4103C&REV_03

Unknown device

ACPI\HPQ0004


Computer:  HP Pavilion dm1-4300sa
Serial: (removed content)
Product:  COU12EA#ABU

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2017 01:37 PM

HP Recommended

Hi:

 

You need these drivers...

 

smbus and usb 3:  Download and install the 1st driver on the list and restart the PC.

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

Ethernet controller:  Download, unzip and run the setup application from the 2nd driver at the link below...

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

 

ACPI\HPQ0004:

 

This will install HP 3D DriveGuard, which provides protection for a notebook computer's internal disk drive if the computer is accidentally dropped or abruptly hits another object. This package is available on supported notebooks with supported operating systems.

 

http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57232.exe

 

Bluetooth controller:

 

This package contains the driver installation package for the Ralink Bluetooth in the supported notebook running supported operating systems.

 

http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57232.exe

 

Network controller:

 

This package contains the driver installation package for the Ralink Wireless LAN Controllers in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp61001-61500/sp61151.exe

 

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-18-2017 01:37 PM

HP Recommended

Hi:

 

You need these drivers...

 

smbus and usb 3:  Download and install the 1st driver on the list and restart the PC.

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

Ethernet controller:  Download, unzip and run the setup application from the 2nd driver at the link below...

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

 

ACPI\HPQ0004:

 

This will install HP 3D DriveGuard, which provides protection for a notebook computer's internal disk drive if the computer is accidentally dropped or abruptly hits another object. This package is available on supported notebooks with supported operating systems.

 

http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57232.exe

 

Bluetooth controller:

 

This package contains the driver installation package for the Ralink Bluetooth in the supported notebook running supported operating systems.

 

http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57232.exe

 

Network controller:

 

This package contains the driver installation package for the Ralink Wireless LAN Controllers in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp61001-61500/sp61151.exe

 

 

Was this reply helpful? Yes No

‎01-21-2017 05:38 AM - edited ‎01-21-2017 05:39 AM

HP Recommended

Very many thanks for pointing me at the HP Win 7 drivers!  I now have a working notebook

instead of a large paperweight 🙂

Was this reply helpful? Yes No

‎01-21-2017 07:06 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.