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‎01-12-2020 06:52 AM

HP Recommended
Product: hp pavilion g4 -1303au
Operating System: Microsoft Windows 8.1 (64-bit)

my laptop bluetooth is not is not working.i tried everything but it is not showing any deviices in searching area.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2020 08:49 AM

HP Recommended

Hi:

 

See if installing this W8.1 driver for that adapter resolves the problem...

 

This package contains the driver installation package for the Qualcomm Atheros Bluetooth in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64116.exe

View solution in original post

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6 REPLIES 6

‎01-12-2020 07:10 AM

HP Recommended

Hi:

 

What model wifi adapter does your notebook have?

 

Did you install the W8.1 Bluetooth driver for the model wifi adapter your notebook has?

 

it won't work with the generic Bluetooth driver that Windows installs.

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‎01-12-2020 08:41 AM

HP Recommended

Qualcomn atheros AR3012 Bluetooth 4.0 Adapter hardware id-USB\VID_0CF3&PID_311D&REV_0001 and my window is 8.1

Was this reply helpful? Yes No

‎01-12-2020 08:49 AM

HP Recommended

Hi:

 

See if installing this W8.1 driver for that adapter resolves the problem...

 

This package contains the driver installation package for the Qualcomm Atheros Bluetooth in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64116.exe

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‎01-12-2020 08:55 AM

HP Recommended

lets see is working not not

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‎01-12-2020 09:28 AM

HP Recommended

thanqu so much its working

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‎01-12-2020 10:10 AM

HP Recommended

You're very welcome.

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