my hp envy laptop will not let me sign into wireless internet

[Kim2022Rob]

My hp envy laptop that runs on windows 8.1 will not even give me an option to sign into my Wi-Fi network.  I have been able to sign in 1000 times before but when I turned my laptop on this time it doesn't give me an option to do that now.  It says to plug in an ethernet cable.  The last time I used the laptop it worked fine, when I was done, I shut everything down like normal.  Please help because I called hp support and they can't help me unless I pay $59.00 and i don't have the money to do that.

[Nal_NR]

Hi @Kim2022Rob

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

• Is your Windows 8.1 up-to-date?
   
• Are your drivers updated especially your network adapter? If not yet, you can follow the steps found on this link on how to update your drivers in Windows 10. You can also check the latest updates for your network adapter on your manufacturer's website.
   
• May we know why you have restarted your laptop? Have you installed an update or an application that requires rebooting your laptop?
• Are you receiving an error message when trying to connect to the internet? If yes, what is the exact error message you're getting?
• Have you tried connecting a different device to the same internet connection and got the same result?

If updating the driver didn't work, reinstall your network adapter by following the steps below:

1. Right-click Start, then select Device Manager.
    
2. Right-click the driver under Network adapter, then select Uninstall.
    
3. Restart your laptop to automatically reinstall the drivers.
    

If it still didn't work, you can consider rolling back your Network adapter driver. Just the same with the steps in reinstalling your Network adapter up to step number 2, choose Roll Back Driver instead of Uninstall.

Let us know what happens after following the above-mentioned troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[Kim2022Rob]

thank you for replying to my post.  I believe my windows 8.1 is up to date.  I can not check on the drivers or anything because I have no internet connection.  It does not even give me the option to sign into a wireless network  it just keeps telling ne to connect an ethernet cable.  i have signed into my laptops 100s of time on my wifi i dont know why i cant now

[Nal_NR]

Hi @Kim2022Rob

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!