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Katarina18
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my laptop does not connect to the internet if i am not literally right next to it

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hello, iam having difficulties with my brand new laptop.

it does not connect to my home wifi if i'm in any other room. I have to be right next to it.

To make things worse I cannot seem to contact costumer support just those virtual chats.

 

1 REPLY 1
Riddle_Decipher
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@Katarina18 Here's a related post that should help your cause: Click here to view

If that doesn't help or the issue persists after you've exhausted all the suggested steps, try the below:

 

Reset the TCP/IP Stack and Autotuning 

  1. Restart the computer,
  2. Press the windows button for Start Menu,
  3. In the search box you have opened type “Command Prompt”.
  4. Click (right click) on the search result and select from the menu “Run as administrator”
  5. In the “Command Prompt” window you opened, type “NETSH INT IP RESET C:RESTLOG.TXT”
  6. Press “Enter” on your keyboard.
  7. In the “Command Prompt” window, type “NETSH INT TCP SET HEURISTICS DISABLED”
  8. Press “Enter” on your keyboard.
  9. In the “Command Prompt” window, type “NETSH INT TCP SET GLOBAL AUTOTUNINGLEVEL=DISABLED”
  10. Press “Enter” on your keyboard.
  11. In the “Command Prompt” window, type “NETSH INT TCP SET GLOBAL RSS=ENABLED”
  12. Press “Enter” on your keyboard.
  13. Try rebooting the PC and see if you can pick up the wifi.

Prevent Wi-Fi adapter from turning off while idle

  1. Press and hold the “Windows” button + the “W” button.
  2. Type “Network and sharing center “ in the search box
  3. Press “Enter” on the keyboard.
  4. Click on your Wifi network
  5. The “wifi status” windows should now open.
  6. Click (left click) on properties button in the lower left of the “WiFi status/ Change settings of this connection” option.
  7. In the new windows that opened lets click(left click) on “Configure” button.
  8. Let’s go to “Power Management” tab in the upper side of the window and verify if the option “Allow the computer to turn off this device to save power” is unchecked. If it isn’t, then uncheck it.
  9. Click (left click) on “OK” button in the lower side of the window.
  10. Reboot the PC.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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