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Pranav__19
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Message 1 of 2
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my laptop has Ralink RT3290802.11bgn Wi-Fi Adapter but it is not working properly

HP Recommended
Pavilion g6
Microsoft Windows 8.1 (64-bit)

The Ralink RT3290802.11bgn Wi-Fi Adapter has some problem everytime i have to open troubleshooting to start it pls help me out. i think the adapter needs to be updated but i tried but couldn't find out.

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Pranav__19 Welcome to HP Community!

 

I understand that you are facing issues with the wifi cards.

 

In that case, please perform the wireless module test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose the wireless module and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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