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‎03-02-2020 02:21 AM

HP Recommended
Product: 5CPO3PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)

Screenshot (1).png

1 REPLY 1

‎03-04-2020 03:38 PM

HP Recommended

@Ganeshd

 

Welcome to HP support community.

 

I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

  • Update the bios by visiting this link or through support assistant using an Ethernet cable.  

  • Now try to connect to the internet wireless.    

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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