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ubbles1408 Student
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my laptop won't work and i don't know what model it is

HP Stream Laptop PC X7V31UA#AB
Microsoft Windows 10 (32-bit)
Hi, I recently was trying to help my mom with something that involved downloading ITunes, but i didn't have enough space. I think my mom deleted everything off of my HP, literally everything. The screen will light up, and the HP symbol will come on, and roughly 30 seconds later it shuts off, and does the same thing over again. Is there anything I can do to fix it?
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Provost Provost
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HP Recommended

my laptop won't work and i don't know what model it is

Hi:

 

The only suggestion I can offer is to try the suggestions listed at the link below to recover your PC.

 

http://support.hp.com/us-en/document/c04758961

 

Your model's support page is below...

 

http://support.hp.com/us-en/product/HP-Stream-11-y000-Laptop-PC/12499227/model/12716818

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