my printer will not stay connected

[Tavanna]

wifi won't stay connected

[Raj_05]

Hi @Tavanna,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the connectivity issues with your HP DeskJet Plus 4152 All-In-One printer. Let's go through some troubleshooting steps to help resolve the issue.

Restart Devices

1. Restart Printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, then plug it back in and turn it on.
2. Restart Router: Unplug your router from the power source, wait for about 30 seconds, then plug it back in and allow it to reboot.
3. Restart Computer/Device: Restart the device you are trying to print from.

Check Wi-Fi Network

Signal Strength

1. Proximity: Ensure the printer is within range of your Wi-Fi router.
2. Interference: Ensure there are no major obstacles or electronic devices causing interference between the printer and router.

Printer Network Settings

Reconnect to Wi-Fi

1. Reconnecting:
   • On the printer control panel, press the Wireless button to open the Wireless menu.
   • Select Settings.
   • Select Wireless Setup Wizard and follow the on-screen instructions to reconnect to your Wi-Fi network.

Verify Connection

1. Print Network Configuration Page:
   • Press and hold the Wireless button on the printer for at least 3 seconds or until the wireless light starts blinking.
   • Print a Network Configuration Page to check if the printer is connected to the correct network.

Update Printer Firmware

1. Update Firmware:
   • Visit the HP Support page and download the latest firmware for your printer model.
   • Follow the instructions to update the firmware.

Static IP Address

1. Assign Static IP:
   • Access your router’s settings page via a web browser (usually 192.168.1.1 or 192.168.0.1).
   • Assign a static IP address to your printer to prevent IP conflicts.
   • Update the printer's network settings with the static IP address.

HP Smart App

1. Reconfigure Using HP Smart App:
   • Download and install the HP Smart app on your computer or mobile device.
   • Use the app to reconnect the printer to the Wi-Fi network.

Reset Network Settings

1. Reset Printer Network Settings:
   • On the printer control panel, press the Wireless button and the Cancel button at the same time and hold for 5 seconds.
   • Release the buttons, and the printer will reset its network settings.

By following these steps, you should be able to diagnose and fix the Wi-Fi connectivity issues with your HP DeskJet Plus 4152 All-In-One printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support