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Message 1 of 2
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Flag Post

my wifi does not show neither my mobile hotspot but neighbours' do.

HP Recommended
pavilion g4
Microsoft Windows 10 (32-bit)

i own hp pavilion g4 which doe not show my wifi,neither hotspot of my mobile in the list of available networks but shows those of neighbours.tried updating adapter,following virtual agent in command panel,even restored to default settings but it still does not show my network.wired connection works fine though.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@gujjar2 Welcome to HP Community!

 

I understand that you are unable to connect wifi.

 

Do not worry. I will try to fix the issue.

 

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

  • Update the bios by visiting this link or through support assistant using an Ethernet cable.  

  • Now try to connect to the internet wireless.    

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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