• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-13-2019 05:34 AM

HP Recommended
Product: HP Pavilion x360 Convertible 14-cd1xxx
Operating System: Microsoft Windows 10 (64-bit)

my wifi adapter is constantly losing the signal.

 

System SKU 5QX79EA#ABV

 

Realtek RTL8822BE 802.11ac PCIe Adapter

 

regrads,

1 person had the same question
1 REPLY 1

‎05-13-2019 06:56 AM - edited ‎05-13-2019 06:56 AM

HP Recommended

Hi:

 

The problem you are experiencing is widespread with that model wifi card.

 

Last month, Realtek released a driver update to that problematic wifi card to the Microsoft Update Catalog, and HP doesn't have it yet.

 

So the only suggestion I can offer would be to try the new driver Realtek released.

 

04/12/2019,  2024.0.8.105

 

I have zipped the file up and attached it below.

 

You will need to manually install it as follows...

 

Unzip the file to its folder.  Do not do anything with the files in the folder.

 

Go to the device manager.

 

Click to expand the Network Adapters device manager category.

 

Click on the Realtek 8822 wifi adapter listed there.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

RTL8822 W10.zip
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.