my wifi is disabled and only ethernet is only avail

[sudhanlee]

my wifi is diabled and it is not available only ethernet is available if i restar also the problem is not solved i have tried downloading intel wireless software it works for some time and after restart it is again changeing to ethernet so sholud sholud i do now to get my wireless connection back plz

[Jeet_singh]

@sudhanlee,

Thank you for posting your query on HP Support Community,

Are the wireless drivers listed in device manager?

Let's try these steps here: 

Click Start, type services.msc, and press Enter. Scroll down to "wireless zero configuration" and right click on it and select Properties. Set it to Automatic and not Disabled, and press the Start button, then click OK. 

Also, it can be a malware issue with your PC, Try running sfc scan on your PC and check if it helps.

At the command prompt, type the following command, and then press ENTER:

sfc /scannow

Also, try the steps recommended below.

Manually change network settings

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

Also, try uninstalling the wireless drivers from device manager and install the latest drivers using HP support assistant.

Note: Before uninstalling the wireless drivers make sure you connect the Ethernet cable to your PC and then uninstall the drivers.

Refer this article to know more information about using HP support assistant.

If the issue still persists try reseating the wireless card on your PC and check if it helps.

Also, if you have issues after installing the drivers from HP support assistant. 

You can install the wireless drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

Let me know how it goes for further assistance!

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