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HP Recommended
HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A7AV)
Microsoft Windows 11

I have a HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A7AV)

At various random times the network (WiFi) just drops, and I get an error "you are not connected" from windows and the WiFi Icon is replaced with the globe.

 

the laptop does not have ethernet port

 

I do have a VPN installed for when I am on public network when traveling.  But the problem does not seem to be connected to use / non-use of the VPN

 

SOMETIMES rebooting will fix

 

If reboot does not fix then Settings-->Network--->Advanced "reset  network" will correct.

 

1 REPLY 1
HP Recommended

Hello @thinders 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

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