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‎07-17-2018 03:03 AM

HP Recommended
Product: hp 14 notebook pc. serial: CND4326XPS
Operating System: Microsoft Windows 7 (64-bit)

i recently downgraded my windows from 8 to window 7 ultimate. now i couldnt connect to wifi saying network controller is missing. i tried to download any software but couldnt resove. i would be really grateful if you help to solve this. 

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2018 07:43 AM

HP Recommended

Hi, @thinlex

 

The parts list for your model indicates that it comes with an Atheros AR9485 802.11b/g/n 1x1 WiFi adapter.

 

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=J6L83PA

 

If the parts list is correct, then you need this wifi driver for W7...

 

This package contains the driver installation package for the Qualcomm Atheros QCA9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe

View solution in original post

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4 REPLIES 4

‎07-17-2018 03:50 AM

HP Recommended

Hi

 

Please delete the serial number of your HP 14-r032tu Notebook PC from your OP.

 

Did the PC come with W8 originally?

 

Is it an Intel adapter, or some other make/model?

 

 

 

 

 

 

 

 

 

Was this reply helpful? Yes No

‎07-17-2018 07:43 AM

HP Recommended

Hi, @thinlex

 

The parts list for your model indicates that it comes with an Atheros AR9485 802.11b/g/n 1x1 WiFi adapter.

 

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=J6L83PA

 

If the parts list is correct, then you need this wifi driver for W7...

 

This package contains the driver installation package for the Qualcomm Atheros QCA9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe

Was this reply helpful? Yes No

‎07-17-2018 07:57 AM

HP Recommended
Hi
Very much thanks for your help.. it finally worked.. your help is greatly appreciated.

Thanks
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‎07-17-2018 08:00 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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